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All WGLY yarn is dyed to exhaustion ensuring that all the dye has been absorbed into the yarn it is then left overnight to cool and then rinsed in cold water and Soak wash - unscented

To ensure your beautiful garments are kept looking as good as new please always hand wash rather than machine wash ... that is our recommendation even though they can be machine washed 

Some colours may bleed although this is very rare due to the nature of WGLY colour pallette we hardly use any deep dark colours or neon however please feel free to swatch and test wash 

Please do not use harsh detergents on your woolens - as per the yarn label - cool wash with Soak wash or Eucalan or baby shampoo in cold water and air dry 

Thank you so much for reading ....

Shipping

Items on the website are in stock for immediate dispatch, unless they are marked as pre-order or are marked as a custom order 

Orders will be shipped within 3- 5  working days of your order  and all orders are sent 1^st class Royal Mail This is subject to change at busy times for example if I am away exhibiting at a yarn show or on holiday but I will give notice of this via my website.

• UK Shipping: First Class usually arrives within 3 -5  working days
• Europe Shipping: Usually arrives within five to ten working days, however, can take longer.
• World 1 Shipping: Usually arrives within ten working days, however, can take longer.
• World 2 Shipping: Usually arrives within two to four weeks, however, can take longer.
• International Economy is cheaper but can take 6-8 weeks 

On the 1st of January 2021 the UK left the European Union, as a result the trade agreement between the UK and the European Union has changed. All parcels sent to any EU and non EU countries are now classed as Export goods, this means that you may be liable for import tax/custom charges which you will be responsible to pay. Please check your local  import/tax regulations for more details Thank you

For international orders, all parcels shipped abroad are liable for Sales Tax and/or Customs charges and payable by you and are not the responsibility of West Green Loft Yarns  

Returns

I want you to be happy with your purchase, however, if you are not satisfied please contact me within 7 days to arrange a return, refund or an exchange.  Please note the product(s) must be unused ie still a full skein and returned in their original packaging and in a re-saleable condition for a full refund and yarn must not unwound and have its original label on 

All return postage is the responsibility of the customer and will not be refunded