✨ Shipping Information
Shipping Information
From my Highland studio to your home.
I want shipping to be simple and stress-free, so here’s how it works:
Shipping Update (at a glance) Sept 2025
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USA: Shipping now open again — all parcels sent DDP (duties prepaid, no surprise bills).
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Northern Ireland: Shipping open again — treated the same as UK with no extra charges.
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Europe: Shipping paused for now — I’ll reopen when a smoother system is in place.
Scroll down for full details on each region.
General Information
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All Ready to Ship items are in stock for immediate dispatch.
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Pre-order or custom items will be clearly marked on the listing.
Dispatch Times
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I pack orders every day in the studio.
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Parcels are dropped off at the Post Office on Mondays, Wednesdays, and Fridays.
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Orders placed Thursday afternoon through to Sunday will be packed on Monday and sent on Tuesday.
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Club subscriptions and pre-orders ship on their advertised dates.
UK Shipping (England, Scotland & Wales)
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All parcels are sent with Royal Mail Tracked 24 or Tracked 48.
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Both services include full tracking.
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Delivery is usually within 1–3 working days for Tracked 24 and 2–4 working days for Tracked 48.
Northern Ireland Shipping
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Parcels are sent exactly the same way as the rest of the UK, by Royal Mail Tracked 24 or 48 with full tracking.
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There are no duties or extra charges.
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Shipping is always to individual customers, so there are no customs complications.
USA Shipping
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Shipping to the USA is open.
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Every order is sent International Tracked, so you can follow it door-to-door.
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Duties and taxes are collected at checkout, and parcels are sent DDP (Delivered Duties Paid) — meaning no surprise bills on delivery.
Europe
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Shipping to EU countries is paused for now.
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Unlike the USA, the EU is more complex:
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Each country has its own VAT rules.
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Without EU VAT registration, parcels arrive DDU (Delivered Duties Unpaid) and customers can be charged VAT and handling fees on arrival.
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I’ve paused EU shipping to avoid unexpected costs. If a smoother system becomes available, I will reopen this and update you.
International Shipping (outside USA, Europe & NI)
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North America (excluding USA), South America, Africa, the Middle East, the Far East, and South East Asia: usually around 10 working days, though delays can happen.
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Rest of the World: typically 2–4 weeks, but please allow longer.
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International Economy: a lower-cost but slower option, up to 6–8 weeks for Canada and up to 12 weeks for other destinations.
Tracking
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You will receive a tracking link once your parcel has been posted.
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If your tracking hasn’t updated after a few days, please contact me and I will help.
Packaging
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Orders are sent in recycled and recyclable postal bags.
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Inside, I use cello bags to protect your yarn or fabric during its journey — these help keep your items safe and clean in transit.
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You can reuse the cello bags in your stash, or recycle them at your local recycling centre.
Returns
I want you to be happy with your purchase. If you’re not satisfied, please contact me within 14 days to arrange a return, refund, or exchange.
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Items must be unused (skeins must still be full, not caked or wound) and returned in their original packaging in resaleable condition.
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Return postage is the responsibility of the customer and is non-refundable.
A Note of Thanks
Every parcel is packed by me in the Highlands — thank you for supporting my small business.