FAQ's
How often do you update your shop?
I dye small batches weekly and update the shop during the week and will announce any updates on Instagram so please follow me on IG to find out when these happen
Custom/Wholesale Orders
Custom orders - if there is a colour that is not in the shop please email me and I can arrange that for you
Wholesale- Please contact me via email /contact form and I will send over my Wholesale terms and look forward to hearing from you
When will my order ship?
Within 3-5 working days of your orders being placed and all orders are sent 1st class Royal Mail. If you are wanting your parcel to be sent tracked please contact me to get a quote for this
These delivery times are subject to change at busy times for example if I am away exhibiting at a yarn show or on holiday but I will give notice of this via my website
Prices are subject to changes according to the current charges by the Royal mail
International Orders:
All international orders are shipped via Royal mail airmail and will be 1st class international standard and will not include tracking if you would like your item tracked and signed for please email me and I will get you a quote
All parcels shipped abroad are liable for Sales Tax and/or Customs charges and payable by you and are not the responsibility of West Green Loft Yarns
All orders are calculated by weight and size and volume by the Royal Mail
Do I accept Returns
I want you to love and be happy with your purchase, however, if you are not satisfied please contact me via the contact form within 7 days to arrange a return, refund or an exchange. Please note the product(s) must be unused and returned in their original packaging for a full refund and not be caked. All return postage is the responsibility of the customer and will not be refunded unless it is my error.
Please note sale items are non-refundable due to the fact that they are either a discontined base or colour - please bear that in mind