Shipping & Returns
Shipping
Items on the website are in stock for immediate dispatch, unless they are marked as pre-order or are marked as a custom order
Orders will be shipped within 3- 5 working days of your order and all orders are sent 1st class Royal Mail This is subject to change at busy times for example if I am away exhibiting at a yarn show or on holiday but I will give notice of this via my website.
- UK Shipping: First Class usually arrives within 3 -5 working days
- Europe Shipping: Usually arrives within five to ten working days, however, can take longer.
- World 1 Shipping: Usually arrives within ten working days, however, can take longer.
- World 2 Shipping: Usually arrives within two to four weeks, however, can take longer.
On the 1st of January 2021 the UK left the European Union, as a result the trade agreement between the UK and the European Union has changed. All parcels sent to any EU and non EU countries are now classed as Export goods, this means that you may be liable for import tax/custom charges which you will be responsible to pay. Please check your local import/tax regulations for more details Thank you
For international orders, all parcels shipped abroad are liable for Sales Tax and/or Customs charges and payable by you and are not the responsibility of West Green Loft Yarns
Returns
I want you to be happy with your purchase, however, if you are not satisfied please contact me within 7 days to arrange a return, refund or an exchange. Please note the product(s) must be unused ie still a full skein and returned in their original packaging and in a re-saleable condition for a full refund and yarn must not unwound and have its original label on
All return postage is the responsibility of the customer and will not be refunded