Shipping & Returns
Shipping
Items on the website are in stock for immediate dispatch, unless they are marked as pre-order or are marked as a custom order
Orders will be shipped within 3 working days of your order if not before and all orders are sent 1st class Royal Mail. This is subject to change at busy times for example if I am away exhibiting at a yarn show or on holiday but I will give notice of this via my website.
- UK Shipping: First Class usually arrives within one to three working days
- Europe Shipping: Usually arrives within five to ten working days, however, can take longer.
- World 1 Shipping: Usually arrives within ten working days, however, can take longer.
- World 2 Shipping: Usually arrives within two to four weeks, however, can take longer.
For international orders, all parcels shipped abroad are liable for Sales Tax and/or Customs charges and payable by you and are not the responsibility of West Green Loft Yarns
Returns
I want you to be happy with your purchase, however, if you are not satisfied please contact me within 7 days to arrange a return, refund or an exchange. Please note the product(s) must be unused and returned in their original packaging for a full refund and yarn must not be caked up
. All return postage is the responsibility of the customer and will not be refunded unless it is my error.